In-House Depot Repair

Back by popular demand, we can now repair your computerized Mechanical and Laser Engraving machines in-house at our Duluth, GA facility.

Click below for the forms relating to in-house depot repair:

Depot Repair Form

Repair Estimate Form

Shipping Estimate Form

Service Contracts

Coverage	Contract Level
Coverage	Bronze	Silver
Covers all Machine parts*
2nd day Air Service on all part shipments**
Defective Parts picked up at Gravograph New Hermes Inc expense.
FREE onsite visits
Annual Tune- Up and Inspection

*Excludes Belts **Excludes Replacement
Machines (expect 2-6 day delivery)

Accessories:
Can be added to any contract to cover any accessories or attachment for your machine. Contract covers unlimited Accessories or Attachments for one price.

Model	Contract Level
Model	Bronze	Silver
IM4	NA	475.00
IS200/Unica	640.00	865.00
IS400/V34	990.00	1080.00
IS400 Vol	1015.00	1225.00
IS700/V72	1545.00	1935.00
IS800/V92	1545.00	1935.00
IS6000	1545.00	1940.00
IS7000	1545.00	1940.00
IS8000	1545.00	1940.00
IS6000xp	1625.00	2385.00
IS7000xp	1810.00	2650.00
IS8000xp	2035.00	3000.00
Vinyl	915.00	1100.00
V3000 os	750.00	1100.00
V3000 cs	870.00	1100.00
V5000	1755.00	1955.00
V5000xt	2500.00	2670.00
V6/V7/V4	1300.00	1700.00
V9/V8	1500.00	1900.00
LS Lasers	N/A	1830.00
Vanguard Lasers	N/A	2800.00

* Details of Coverage available upon request.

Multi Year Contracts

For contract customers, your Annual Tune-up includes:

Changing of
1. Spindle Motor Belts
2. Stepper Motor Drive Belts
3. Spindle Motor Carbon Brushes#
Inspection of
1. Leadscrews
2. Cables
3. Motor Connections
4. Spindle
5. Electronics
6. Couplers
7. Cam Assembly*
8. Tension Adjust*
9. Idler Pulleys
10. Conduit
Cleaning of
1. Thompson Shafts
2. Electronic Dust Filter
3. Exterior of Machine
4. Leadscrews
5. Vise
6. Spindle
7. Tension Adjust*
Adjust (as needed)
1. Vise Jaws
2. Leadscrews
3. Belts
4. Home Position
5. Table Leveling

*V3000 and V3000LT only
# V5000, V8000, V6000, V5000xt only

Fee-Based Services

The below services of Tune-ups & In-House Depot Repair apply to customers who do not have an extended warranty. See above if you are a customer with an Extended Warranty.

Tune-Ups

Annual Tune-up includes:

Changing of
1. Spindle Motor Belts
2. Stepper Motor Drive Belts
3. Spindle Motor Carbon Brushes#
Inspection of
1. Leadscrews
2. Cables
3. Motor Connections
4. Spindle
5. Electronics
6. Couplers
7. Cam Assembly*
8. Tension Adjust*
9. Idler Pulleys
10. Conduit
Cleaning of
1. Thompson Shafts
2. Electronic Dust Filter
3. Exterior of Machine
4. Leadscrews
5. Vise
6. Spindle
7. Tension Adjust*
Adjust (as needed)
1. Vise Jaws
2. Leadscrews
3. Belts
4. Home Position
5. Table Leveling

*V3000 and V3000LT only
# V5000, V8000, V6000, V5000xt only

Pricing is as follows:

New Hermes Machines- $350.00
Non-New Hermes Machines- $499.99
25% off each additional machine.
20% off any parts recommended at time of inspection. (New Hermes Inc. machines only)

Savings
.

Multi Year Contracts
1^stYear	Full Price*
2^nd Year	10% off
3^rd Year	20% off
4^th Year	30% off
*Included in New Machine Purchases. All multi-year contracts will be billed in first year and are subject to New Hermes Approval. Percentages off entire contract price. Multi Year/Multi-Machine discounts cannot be combined.
Multi Machine Discounts
1^st Unit	Full Price
2^nd Unit	10% off
3^rd Unit	20% off
4^th Unit +	30% off
All machines must be under contract and be in the same location for discounts to apply. Percentages off entire contract price. Multi Year/Multi Machine discounts cannot be combined.