Does your product conform to the new EEC Regulations?
Yes, all capital equipment meets CE Safety Regulations.

Are Service Contracts available?
Yes. Learn More

Can I have a demonstration on site/on my premises?
Yes, we are pleased to arrange for our local technician to arrange a demonstration without obligation on site or in our showrooms. Simply contact us.How do I arrange a demonstration?

Can I interface with my CAD System?
Yes, the Gravograph range of machines will interface with any PC CAD software.

Can I engrave metals?
Yes, our considerable range of machinery, spindles and cutters ensures a solution to your applications, including stainless steel.

Can I scan logos?
Yes, various software options will provide the solution to the graphic requirement.

Can I part exchange my existing engraving machine?
Yes, irrespective of model or age of any manufacturer, we are please to quote to your requirements.

Is your product difficult to learn?
No, full installation and training are inclusive with every model.

Can I engrave cylindrical and flat objects on one machine?
Yes, on a number of our machines.

Do you sell second hand machines?
No, but we occasionally sell our demonstration equipment with full warranty and service back up.

What can New Hermes Technical Support do for me?

• Provide engraving techniques
• Instruction on how to obtain the most from your NH system
• Provide telephone technical support
• Order replacement parts
• Dispatch a Field Service Engineer to your location

How can I obtain this service?
Simply dial 1-800-634-6335 or fax us at (203) 853-3500.

I want to purchase an extended warranty on my computer engraver, what do I do?
Just call the technical support center, 1-800-634-6335.

I have a question about my warranty.
Be sure you have your account number or serial number of the engraving table and call 1-800-634-6335.

I have a question about my service invoice.
Have your account number or invoice number available and call 1-800-634-6335.

I have a question about returning parts.
If we have sent you replacement parts under warranty, they can be returned to our California office or Georgia facility as indicated on the return address label that is supplied on the packing slip.

Can I obtain on site service in Canada?
Absolutely, please call 1-888-314-1130

Can I obtain technical and field support service with Spanish speaking technicians?
Yes, we can communicate in Spanish on a technical level.

Where can I fax my request for service?
Fax: 1-770-495-3668