Gravograph Protection Plans - Why?

Retail - If you are a Retail engraver your engraving equipment is your main source of income.  When your machine is down, you lose money.  With a Gravograph Protection Plan you will be making money again quickly with no additional cost to you (depending on the plan you choose).

Industrial - Industrial engravers depend on their equipment to keep the product going out the door.  A down machine can cost your company money in delayed shipments and lost man hours.  You can get your line running again quickly with a Gravograph Protection Plan saving you unwanted costs.  You save time as well since you do the paperwork one time and you are covered for every event that occurs in a year.  No forms to fill out or purchase orders to get when you are under a protection plan.

Government – One word:  paperwork.  And there is a lot of it to fill out when your engraving equipment fails.  If you sign-up for a protection plan you only make one request and you have no worries the rest of the year.  Just call and a technician will come to your location.  We also offer multiple year discounts if want worry free protection for a longer period of time. Gravograph’s plans are a promise to you, as a manufacturer, to stand behind our product. It is a statement about the integrity of our product and about our commitment to correct problems if your product should experience problems. Our commitment is to provide our Customers with the best quality product at the lowest total cost.

Four Types of Plans to Meet All Engraving Needs and Budgets

• Do you rely on your engraver to make money?
• Is downtime a major concern? 

Answer:  The Gravograph Silver Plan:  Pay-One-Price – Peace of Mind.  Protect your business from downtime and lost revenue with our Silver full-protection plan.  This plan covers travel, labor, and all parts except belts.  When you carry this plan, if there is a catastrophic failure of your engraving machine, you know you’re covered and will not be left with an expensive repair bill.   Parts are shipped 2nd day air. Unlimited on-site visits including one preventive maintenance tune-up a year at customer request.

• You don’t need a technician?
• You have the skills to do your own repairs?

Answer: Gravograph Bronze Protection:  The Handyman Plan.  Save some money and buy the parts-only Bronze protection plan. Receive any parts you need, so you can use your own talents to keep your company engraving.  All parts are included except belts. Parts are shipped 2nd day air. Customer receives a 30% discount on a preventive maintenance tune-up during the contract period. Labor and Travel are billed at 20% off list price.

• Want to be protected?
• Can’t pay the full price up front?

Answer:   The Gravograph 50/50 Protection Plan:  Full Protection with Less Risk. The 50/50 plan covers all parts, travel, and labor on your engraving machine.  You pay 50% of the plan price upon sign up. You pay the second 50% of the contract and save the cost of parts and on-site visits for the remainder of the year.  So if you don’t need support, you save money.  If you do need support you still save money.  Simple as that. 

• Want to be protected, but still need a lower annual amount?

Answer:  Gravograph Economy Protection. All parts are covered except belts. Parts are shipped 2nd day air. Each on-site or PM visit is billed at a flat rate of $175.00 for rotary machines and $200.00 for Laser machines.

Plans at a Glance

Coverage	Protection
	Silver	Bronze	50/50	Economy
IS, LS and M Series machines			***
Vanguard Series machines
All Machine parts*			***
2nd day air service on all part shipments**
Defective Parts picked up at Gravograph’s expense.
Onsite visits - Rotary	Free	20% Off	***	$175/visit
Onsite visits - Laser	Free	20% Off	***	$200/visit
Annual tune- up and inspection - Rotary	Free	30% Off	***	$175/visit
Annual tune- up and inspection - Laser	Free	30% Off	***	$200/visit
Free Phone Service Support
Free iHelp Technical Support

*Excludes belts, spindles, and accessories, such as vacuum tables
**Excludes replacement machines (expect 2-6 day delivery)
***First visit charged

Plan Renewal

To further stand by our commitment, Gravograph provides protection plans to customers for periods after the Standard 1-year Factory Warranty expires. These plans will renew at current rates prior to the end of the plan period. Renewal invoices that are not paid will be automatically credited, and the Plan will be cancelled at the end of the period.

If coverage on an Engraver lapses for a period of 30 calendar days or more, the Engraver must be inspected before Gravograph will provide coverage on the Equipment again. This is accomplished by having a Tune-Up Special service done on the machine. If any repairs are needed, the parts and labor must be completed at billable rates, before it will be certified to be placed under coverage again. See below for Tune-Up prices and Billable Repair rates. This is also a great way for new owners of equipment not purchased directly from Gravograph to receive service from us.
Following are the types of plans and the pricing per machine:

In-House Depot Repair

One of our most successful services: we repair your computerized Mechanical and Laser Engraving machines in-house at our Duluth, GA facility. We also repair competitors' machines!

Click below for the forms relating to in-house depot repair:

Depot Repair Submission Form

Shipping Estimate Form