New Hermes Services and Support for Government Engraving Applications
New Hermes is the only company in the engraving industry with a global network of full-time employed, factory-trained service technicians. This means that no matter where you're located, help is not far away. You can also depend on our Technical Services phone support staff, with average hold-times of less than 1 minute.
Customer Support
| Toll Free: | 1.800.843.7637 |
| From outside the USA: | +1.770.623.0331 |
| Toll Free Fax: | 1.800.533.7637 |
| From outside the USA: | +1.770.495.3668 |
| Email: | techsupport@gravograph-newhermes.com |
Start-Up & Orientation
- Installation: Factory-trained installers assist you with connecting and configuring your equipment and accessories specifically to the needs of your business
- Software: We will also train you to get up and running on whichever program(s) arrive with your equipment
Warranty
- Each machine includes a basic one-year warranty
- Covers all parts
- Free on-site visits
- Unlimited telephone support
- Find out more information on New Hermes’ Extended Service Contracts
Additional Support Options
- GravoCare: Quick and Expert service is as easy as 1 2 3
- iHelp: Live personal web-based support and training – on demand
- Training: Engravers Academy, On- and off-site classroom and individual training
Contact us
To learn more about New Hermes’ government engraving machines and materials please contact us.
